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The fastest way to check your balance without data is *120*3210# - dial it on any phone, any network. No airtime, no internet needed on most networks.
📱 All Balance Check Methods
USSD - No Data Needed
Fastest · Works on any network
*120*3210#
- Dial *120*3210# from your mobile phone
- Select Balance Enquiry from the menu
- Enter your 13-digit ID number when prompted
- Your balance is displayed on screen
✅ Free on most networks. Works without data. Use the mobile number linked to your SASSA account for best results.
WhatsApp (Official)
Works with data only · Green verified tick
082 046 8553
- Save 082 046 8553 as a contact - look for the green verified tick
- Send the word Hi or SASSA to start
- Select Balance or My Grant from the menu
- Follow the prompts - you may need your ID number
⚠️ Only use the official number with the green verified tick. Fake SASSA WhatsApp numbers are a common scam.
Bank App or Internet Banking
If grant is paid into a bank account
- Open your bank's app (Capitec, FNB, Absa, Standard Bank, etc.)
- Log in with your PIN or biometrics
- View your account balance - your SASSA payment will appear as a deposit labelled SASSA
- Check your transaction history to confirm when the deposit arrived
✅ Most reliable if your grant goes to a bank account. Capitec's app also has a USSD backup: *120*3279#
ATM Balance Enquiry
Uses your card · Small fee may apply
- Insert your bank card or SASSA/Post Office card
- Enter your PIN
- Select Balance Enquiry from the menu
- Choose Savings or Cheque account (depends on your account type)
⚠️ ATM balance enquiries may cost R2–R5 depending on your bank and the ATM owner. Use your own bank's ATM to avoid extra fees.
Post Office (SAPO)
For Post Office payment recipients
- Visit your nearest Post Office with your SA ID document
- Ask the teller to check your SASSA balance
- They will confirm whether your payment is available for collection
- Collect your grant cash at the same time if it is available
✅ Useful if you collect via Post Office rather than bank account. Bring your ID every time you visit.
Call SASSA Helpline
Free · Mon–Fri 08:00–16:00
0800 60 10 11
- Call 0800 60 10 11 - free from any network
- Select the option for grant enquiries
- Have your ID number and mobile number ready
- Ask the agent to confirm your balance and payment date
⚠️ Helpline can be busy at the start of each month. Try calling mid-morning (09:00–11:00) for shorter wait times.
❓ Frequently Asked Questions
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A balance of R0 means your grant has not yet been deposited for this month, or it has already been withdrawn. Check your status at srd.sassa.gov.za - if it shows Approved with a payment date in the future, your money will arrive on that date. If it shows Declined, see our Declined guide.
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SRD R370 payments are made between the last week of each month, with each recipient assigned a specific date based on their ID number. Your exact payment date is shown on the SASSA status portal. See our full payment dates guide for the May 2026 schedule.
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This usually means the mobile number you used doesn't match the number on your SASSA application, or your banking details may not be verified yet. Try using the USSD method with the exact number you used when applying. If still not working, call 0800 60 10 11 to verify what number is on your account.
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You cannot check another person's SASSA balance - the USSD and WhatsApp methods require the specific phone number and ID linked to that account. Each person needs to check their own balance using their own phone and ID. If you need to assist a family member, be present with their phone and ID.