How To Reverse Cash Send On Capitec App?
Capitec is a secure and easy-to-use banking application that makes banking easy, you can open your account seamlessly, transfer money to others etc. This application is widely used in South Africa as their preferred banking application. But sometimes we accidentally send money to the wrong person, Mistakes happen right?
What to do in such situations, how to reverse cash send on Capitec App? If you mistakenly send money to someone else who you don’t want or someone random, who you don’t know, then you might be searching for a solution to reverse cash send on Capitec app.
You’ve landed on the right page because this will share the exact step-by-step process on how to reverse money on Capitec app. Let’s get started!
Before we start the step-by-step process, here are some limitations of Capitec cash send reversal:
How To Reverse Money On Capitec App? (Step-By-Step Process)
We have divided the entire process of reverse cash sent on the Capitec App into 9 easy-to-follow steps. This makes it easy for you to follow this process and get your money reversed back to your account. Let’s start the process:
Step 1: Open & Log into Capitec App
Take your mobile phone and search for the Capitec App, open it!
After opening the Capitec application, log into your account using the PIN or Fingerprint/Face recognition whichever you have set up.
Step 2: Go to “Transact” Section
Navigate the app home screen and find an option labelled “Transact”.
You can easily find it near the bottom of the screen or tucked away in a menu icon (that looks like three horizontal lines).
Step 3: Navigate to “Cash Send”
Inside the “Transact” section, there will be various options for different banking needs. Now you need to find the “Cash Send” option and tap on the same to open it.
Step 4: Find the Mistaken Transaction
All your recent transactions that you have made through Capitec App, will be shown in this section.
Find that transaction that you want to reverse (you’ve done mistakenly) by scrolling through the list of transactions. Make sure you verify the transaction; check the recipient’s and amount in the transaction.
Step 5: Initiate the Reversal
After finding the mistaken transactions, tap on it to find all the details. There will be an option that says “Reverse” or something similar. You can easily find it on the transaction screen. It must be within the transaction details screen.
Step 6: Review and Confirm (with Caution!)
When you tap on the Reverse option, it will bring some information about the reversal process and also a reminder that you would be charged R160 as reversal fees which is non-refundable, even if the reversal fails.
Step 7: Double-Check and Confirm Again (Seriously!)
If you are sure about the reversal, and you selected the correct transaction that you’ve done mistakenly. Follow the further prompts or enter any information asked by the Capitec app to confirm your reversal.
Step 8: Wait & Hope
Once you have submitted the reversal request, you will receive a message confirming that your reversal request has been submitted successfully.
Now all you have to do is WAIT! Capitec will take up to 24 hours to hear back. So you have to wait till you receive a message from them.
Step 9: Approved or Reject
After 24 hours or more waiting time, if your reversal request has been approved then you will receive a message ensuring that your money will be credited back to your account within 24 hours.
Or, if your request has been declined no money will be sent back to your account. But your reversal fee will be charged in both cases, either your request gets approved or declined.
Bonus Tip: Contact Capitec if Needed
If you have any queries to ask before submitting the reversal request or after submitting the request, you can simply reach out to Capitec customer support. There is an option to contact them through the app as well as you can call their customer care number.
Get in touch with Capitec customer care by calling their helpline number 0860 102 043.
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FAQs On How To Reverse Capitec Cash Send
Can I reverse a Capitec Cash Send?
Yes, Capitec allows to reverse the cash sent for the transaction that was done mistakenly through their application. But there is a small non-refundable fee of R160, even if your reversal transaction fails.
How to Reverse a Capitec Cash Send?
Step 1: Open the Capitec App and log in.
Step 2: Navigate to the “Transact” section.
Step 3: Select “Cash Send”.
Step 4: Find the transaction you want to reverse by looking at the recipient’s details and amount sent.
Step 5: Tap on the mistaken transaction to open the details.
Step 6: Look for a button labelled “Reverse” or something similar. If it’s there, proceed to the next step. If not, the option to reverse may not be available for this transaction.
Step 7: Double-check the details before confirming the reversal.
Step 8: The app will initiate the process, but there’s no guarantee of success or an instant refund.
Is there any fee for Capitec Cash Send Reversal?
Yes, there is a fee of R160 which is not refundable, even if your reversal transaction failed.
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Conclusion
We hope that you found this tutorial on How To Reverse Cash Send On Capitec App? and this tutorial will help you to get your money back if you mistakenly sent it to the wrong person. But this process does not guarantee that you will get your money reversed.
