How To Perform A Telkom Sim Swap? Easy Guide

Did you lose your SIM or did it get damaged? I can understand how stressful it can be for you because I also faced the same issue.

What I did in that situation, going to share on this page so you can also replicate. I got a new sim and transferred my Telkom number to the new sim by performing Telkom Sim Swap.

If your Telkom SIM is lost, you lose everything, calling, texting, surfing the internet, but it can be returned when you do the Sim Swap, get a new sim and transfer your mobile number. Let’s check the step-by-step process on how you can perform Sim Swap with ease:

Telkom Sim Swap Complete Process Step-by-Step

Follow the steps shared below to perform Swim Swap in Telkom:

Step 1: RICA-ing Your New SIM

Below are the steps that you need to follow to complete RICA for your new Telkom SIM:

Go to Telkom RICA Website: Open your preferred browser and visit https://rica.telkom.co.za/ to visit the official Telkom website.
Begin RICA Journey: On the official RICA Telkom page, click on the big blue button that says “Start RICA”.
Fill out the Form: You will be required to provide all your personal details asked for the RICA, make sure you don’t make any typo mistakes when providing details. Also, provide all the information correctly.
Upload Documents: You need to provide your ID and proof of residence for the verification, then provide a selfie with your phone’s camera to complete the verification process.

Step 2: Visting the Nearest Telkom Store

Once your RICA is completed, now you need to visit the nearest Telkom store. Don’t forget to carry your new SIM card and documents. Find the nearest Telkom store through their official store locator page https://www.telkom.co.za/storelocator.

Also, check for the operating hours of the office you are visiting to plan your visit accordingly.

Step 3: Talk to Telkom Staff

After reaching the nearest Telkom office, talk to their staff and ask them if you want to do a sim swap Telkom. They will then ask you to provide documents, such as ID, proof of residence, and your new SIM card. Provide all the documents needed for the Telk om Sim Swap process.

Further, the staff will ask you some questions, about your current service plan and your old SIM phone number, and they might ask you some more questions. Provide all the details accurately, and double-check to ensure that everything is correct.

Step 4: Activate New SIM Card

Once receive your request and all the required information for the Sim Swap, the staff will process your request and start activating your new Telkom SIM card. The activation process can take some time, there is no fixed time but it can vary.

Step 5: Your Sim is Ready To Be Used

Once the activation process is complete and your SIM is ready to be used, Staff will share the further instructions you need to follow. They will ask you to take your phone and insert the new SIM card by ejecting the SIM tray.

SIM might take a few minutes to get all networks and open all necessary settings that you need to complete. Check that the signal is working properly and complete the necessary network settings.

Step 6: Make Sure Your SIM Is Working

Now that your SIM can be swapped and working, make sure that it is working properly as your old SIM. You can ensure this by making a call, sending a text message, or using the internet. Just make sure everything is working as it used to work before.

Now it is done, if you have your old damaged sim then you can throw it in a dustbin, but destroy it before throwing it. Your Telk om Sim Swap process has been completed.

FAQs

What is a SIM Swap?

SIM Swapping is transferring your current mobile number and account details to a new SIM Card, this process is useful when you lose your SIM card, stolen, damaged, or SIM card is not working properly.

Do I need to visit a Telkom store to do a SIM Swap?

There are two methods to perform Sim Swap in Telkom:
1. By visiting the Telkom store in person
2. Online via Telkom’s RICA portal

What documents do I need for a SIM Swap?

You will need two documents for the process; your South African ID card, and Proof of residence (utility bill, bank statement, etc.).

How long does a SIM Swap take?

SIM Swap processes are usually completed within a few minutes through the in-person method, and the online method can take a bit longer.

Are there any charges for a SIM Swap?

Yes, there can be a small fee for the SIM Swap process at Telkom, so make sure to ask their staff when reach the office.

Can I use my old phone number after a SIM Swap?

Yes, the whole point of a SIM Swap is to retain your existing phone number on a new SIM card.

Conclusion

So, that’s the process of Telkom SIM Swapping, that you need to follow to get your sim swapped. If you face any issues after the process, you can contact the Telkom helpline by calling 081180. Their staff will be happy to help you in fixing your issue. Found it useful? Then consider sharing it with other Telkom users.

Related Articles:

How To Perform A Telkom Sim Swap? Easy Guide