Looking for a method to reverse your Ewallet payment on the FNB app? I have shared two methods which you can use to easily reverse your FNB EWallet Payments, the guide is divided into easy-to-follow steps, follow the process and reverse your transactions on the FNB Application.
How to Reverse EWallet Payments On FNB App?
Let’s check the two possible ways to reverse eWallet Payments in the FNB application.
Reverse Payment Using USSD Code
First of all, open the dial pad in your phone, this is the application you always use to make a call.
Type the USSD Code *120*321# and press the call button to make the call.
You will see an automated message with some options on the screen, there will be some options related to FNB such as sending money, check balance etc.
Select the “Send Money” option by replying to the corresponding number added before the Send Money option.
Then, there will be some options again, choose the “eWallet Reversal” option by replying to the corresponding number for that option.
All your recent eWallet transactions will be presented on the screen, choose the one that you want to reverse. Look for the recipient’s number and amount to make sure that you have selected the right transaction for reversal.
Reply the number added before the transaction that you want to select.
You might also asked to provide the reason why you want to reverse this transaction and confirm it.
You’re done! You have reversed the eWallet payment.
Reverse eWallet Payment Using FNB App
Your eWallet transaction can be reviewed using the FNB Application. If you are not using it already, then download and install it from the app store and register by providing the details asked during registration. Once done, follow the below-mentioned steps to reveres your payment:
Locate the FNB Application installed on your mobile phone.
Log in (if you are not logged in already) using your correct login information.
On the app’s main screen, find the “Debit Orders” option, it will be available under the Payments or Transactions.
On the next page, select “My Debit Orders” to find the full list of all your transactions.
Look for the transaction you want to reverse and look for the recipient’s number and amount of the transactions.
Tap on the transaction that you want to reverse, there will be some options like “Dispute” and “Reverse”
Click on the “Reverse”.
You will be asked to provide a valid reason why you want to reverse this transaction. So, provide an accurate reason.
Confirm the reversal by tapping “Confirm”. That’s all!
You’ve submitted your transaction reversal request, now you need to wait for a few days for the response from FNB. If your reversal was valid and approved, you will see the amount credited back to your FNB account.
If this is taking longer than usual, then you can call FNB Customer Support at 00 27 11 371 3711 to ask them about the matter. They will provide you with every detail about your reversal.
Kagiso is a South African social grant beneficiary who understands firsthand the importance of SASSA grants. Committed to empowering others, Kagiso created SASSAhelp.co.za to provide clear and reliable information on navigating the world of SASSA grants. When not managing the blog, Kagiso enjoys surfering web and finding information on new topics.
