How To Change Your SASSA Phone Number For SRD Grant?

Using an active phone number in your SASSA account is recommended because you will receive all your notifications on the same registered mobile number. Also, if you want to check your SASSA status, change your bank details or perform any other task on your SASSA account, it won’t be possible without having an active mobile number because you will receive an OTP while performing any such tasks.

If your registered mobile number has been stolen or lost, and you want to change your SASSA Phone Number for SRD Grant then this page is going to be useful for you. Here we have shared the complete step-by-step process of “how to change your SASSA phone number for SRD Grant”.

Why You Need To Update Your Mobile Number in SASSA?

There can be many reasons why you need to update your SASSA phone number, we have shared some of the reasons below:

If you lost your mobile phone, or your phone was stolen then in this case, you will need to update your mobile number in SASSA to receive future notifications.
If you have changed your SIM card/Mobile number then you are required to change your mobile number.
If you mistakenly provided the wrong number while applying for the SASSA grant application.
If you used someone else’s mobile number while applying for the SASSA grant, and now you don’t have access to that phone.

These are some of the most common reasons why you need to update your mobile number in the SASSA SRD Grant. But there could be another reason for you need to update your number in the SASSA. Whatever the reason, you can simply follow the process shared on this page to get your mobile number updated.

How To Change SRD Phone Number? (Step-by-Step Process)

SASSA offer two ways that you can use to change your SASSA Phone Number for SRD Grant, i.e. Online and Offline methods. The online method is always the most preferred and convenient method for changing the phone number in SASSA. But if anyhow, the online method is not working or you are facing any issues, you can opt for the offline method shared on this page and get your SASSA phone number changed.

Let’s check out both the methods (online and offline) one by one:

SASSA Change Phone Number Online Via SASSA Official Website

SASSA allows their beneficiaries to change their mobile number through the official SASSA website. This method is going to be online, there is no need to visit any office or fill out any physical form to get your mobile number changed. Below we have shared the complete steps you need to follow:

Step 1: Visit the SASSA Website: First of all, you need to visit the official SASSA portal https://srd.sassa.gov.za/sc19/contact to update your mobile number in the SASSA Account.

Step 2: Enter Your Details: On the portal, you will be asked to enter your South African ID Number and your Application ID.

Step 3: Submit the Form: After entering the SA ID number and Application ID, double-check that both the details are correct. Hit the Submit Form button at the bottom to proceed to the next step.

Step 4: Complete Email & Mobile Verification: Once you submit the form, you will be redirected to another page where you will be asked to enter your email address and new mobile number that you want to update. Enter your mobile and email address, and you will receive an OTP on both, enter the OTP to complete your verification.

Step 5: Reason For Change: After completing the mobile and email verification, now select the reason why you want to change your SASSA mobile number, select from the following options:

Cell phone lost or stolen
Used someone else’s phone number to apply, and now you don’t have access to that person
Any other reason why you don’t have access to the mobile number you applied with

Step 5: Complete Mobile Verification with OTP: After sharing the reason to change your mobile number, you will receive a one-time password on your new mobile number. Enter the OTP on the website and click Submit to proceed next step.

Once your mobile number is successfully updated, you will start receiving all your future SASSA notifications related to your SRD grant, on the new mobile number.

Change Your SASSA Phone Number By Calling SASSA Helpline

This is the second method (offline) for SASSA Mobile Number change, this method is going to be easy for you if you are not comfortable with the first method. Below are the steps that you need to follow to change your SASSA Mobile Number offline:

Call the SASSA helpline number at 0800 60 10 11.
Connect with the SASSA representative and ask them if you want to update your SASSA Mobile number.
The representative will ask you to provide your South African ID Number and the old mobile number that you used while applying for the SASSA grant for verification purposes.
They may also ask for some other details as well for further verification, and provide everything they ask for.
Once you provide all the details, and your verification is successfully completed. They will initiate the process of updating your Mobile number in the SASSA application.

SASSA will take a few days to complete your request. Once, your mobile number is updated, you will get a notification from the SASSA saying that your number has been successfully updated.

How to Change SRD Phone Number without Application ID Number?

Application ID will be asked if you want to update your mobile number in your SASSA account. If you lose your 6-digit Application ID number, you can easily retrieve it from the official SASSA SRD portal. Follow the below-shared steps to get your application ID:

First of all, visit the SASSA SRD Status Check page at https://srd.sassa.gov.za/sc19/status.
On this page, you will be required to provide your 13-digit South African ID number without spaces, along with your old cell phone number (mobile number that you used while applying for the SASSA grant).
Now, click on the “Submit” button and a 6-digit application ID will be shown on the screen.

Note down your Application ID and proceed with the steps shared above for the SASSA Phone number change via the SASSA SRD Website.

Important Things to Keep in Mind When Updating Your SRD Contact Details

If you face any glitches during the process, then don’t worry and try after some time. Technical Issues can be temporary and if you wait for a few hours, they can be fixed on its own. So, there is no need to worry.
Double-check your new mobile number when submitting it on the website to ensure that this time you entered the correct number and did not make any mistakes.
Keep your South African ID and Application ID handy because you will need both details during the process.
Select the accurate reason why you want to change your SASSA mobile number, choosing the wrong reason can lead you to problems. Your mobile number update request can be declined.
For cardless ATM withdrawals, your phone number needs to be registered with RICA (Registration of SIM Cards). This is because your PIN will be sent to that phone number.
Keep in mind that you can only submit one request in 24 hours, so don’t rush.

FAQs On the SASSA Change Number Process

Why is it important to update my SRD grant phone number?

If you lost your old mobile number or lost access to it, then it is important to update your phone number in SRD grant otherwise you won’t receive any future notifications sent by SASSA.

Why would I need to change my SASSA phone number?

There are a few reasons why would you need to change your SASSA mobile number:
1. You lost your mobile phone
2. You entered the wrong mobile number while applying for the SASSA SRD grant
3. You’ve changed your mobile number

How can I change my SASSA phone number for the SRD Grant?

There are mainly two reasons; Online and Offline, for the SASSA SRD Mobile Number change. The online method allows beneficiaries to update their SASSA mobile number via the official website, and the offline method allows you to change it by directly calling their helpline number.

What information will I need to provide when changing my phone number?

You just need two information; Application ID and South African ID number while changing your mobile number for the SASSA grant.

How long does it take to update my phone number with SASSA?

It can take up to 24 hours to get your SASSA mobile number updated.

Also Check Out: How to Reset Your SASSA Password?

Conclusion

SASSA offers two methods to change mobile numbers in the SASSA application, online and offline. The online method is quite easy to follow, it can be done through the official website. All you need is your application ID and South African ID number for the process. If you are comfortable with the online method, then you can change the number by calling the SASSA helpline number and ask the representative to update your mobile number added to the SASSA SRD grant.