SASSA Status Failed: Fix ‘Identity Verification Failed’ SASSA R370 Status

Is your SASSA Status Failed due to “Identity Verification Failed”? That’s a common issue faced by the SASSA Beneficiaries. People are struggling to find a working solution to fix the SASSA ID verification failed issue. If you are also, then don’t worry! I will share the exact same process I followed when I faced the “SASSA Grant Status Failed” issue on my SASSA SRD Grant application.

I faced the same issue when applied for the SASSA SRD grant, after reviewing my application, I found that there was a typo mistake in the information I provided in my application. The same can be the reasons of yours also, or maybe something else. So, before we begin our process to fix “Identity verification failed” in SASSA Status, you identify the reason why this error occurred.

Common Reasons for “SASSA Identity Verification Failed” Error

Following are the most common reasons why you get this error on your SASSA SRD R370 grant application status:

Mismatched Information

There are various identity information SASSA asks for when applying for the SASSA SRD Grant, or any other grant. This information includes the SA ID number, Phone Number, Name, Banking Details etc. If you mistakenly provided the incorrect information or made a typo mistake during your application process, you will see this error in SASSA Status.

Outdated ID

If your Green ID card is outdated/expired, or your photo on the green card is unclear, then you may receive a SASSA Status failed issue in your application.

Data discrepancies between SASSA and Department of Home Affairs (DHA)

If there is any mismatch in information between your data filled in the SASSA application and DHA, then you will surely get this error. So, make sure you enter all the information accurately that matches your DHA documents, such as DOB, Address, Name etc.

Check Out: How To Prevent Unauthorized Deductions From SASSA Grant?

How To Fix SASSA ‘Identity Verification Failed’ Status?

Fix ‘Identity Verification Failed’: This status indicates a mismatch with the information provided during the SASSA application, due to typos, outdated info, or ID document issues. To resolve:

• Check for typos
• Update outdated information
• Verify identification documents

Let’s check all the possible solutions available to fix the SASSA “Identity Verification Failed” Status:

1. Double-Check Your Application Details

Before trying to fix this issue, you just need to double-check your application details and review all the information and documents you provided during your SASSA SRD application process, like:

• Full name
• Mobile number
• Address
• South African ID number
• Bank account details

Match everything and find if there is any typo mistake made unknowingly, keep your bank documents when checking the banking details, and match the account number, IFSC code, branch address, and all other details carefully.

2. Match Your Information with Home Affairs

Now, match your information provided in the application with Home Affairs, keep all your original documents in hand and match every single detail. If you made any recent changes like name change, marital status change, or any other changes, make sure that these changes (if any) are reflected in the Department of Home Affairs’ records.

If any discrepancies found, visit the nearest Home Affairs, with all your supporting documents to update your information there.

3. Update Your SASSA Application

If you find any typo mistake or mismatch in the information provided in the SASSA application, then simply log into the official SASSA portal, srd.sassa.gov.za using your SA ID number and registered mobile number to update them.

Make all the necessary corrections, or if there is any issue with the unclear documents then reupload the documents with clear visibility this time. At last, double-check again before resubmitting it.

4. Appeal the Decision (Working)

You can find an appeal within 30 days from the day when you received the “SASSA SRD Status failed” notification if think that SASSA made a mistake and everything is correct on your side.

Explain the reason why you think that your application failed mistakenly, and provide all the supporting documents. This is the most effective method to fix the Identity verification failed SASSA issue.

5. Consider Biometric Verification (if applicable)

You can also consider biometric verification to complete your identity verification, SASSA might use facial recognition, fingerprint verification etc. to verify your identity. But it is not available in most cases, so talk to SASSA staff for the availability in your case.

6. Keep Patience

SASSA will take some time (up to 7 working days) to review your appeal and update your status. So, once everything is done from your side, just keep patience and regularly check your SASSA SRD application status to find out if there is any update.

Bonus Tip: Contact SASSA For The Help

If you are stuck anywhere, or have some queries, then calling to SASSA helpline would be a great solution, call their toll-free number (0800 60 10 11) for any assistance. Or, you can also visit the nearest SASSA office to seek assistance.

Check Out: How to Collect SASSA SRD R350 Grant at Pick n Pay?

Conclusion

If you get the “SASSA Status Failed due to Identity Verification Failed” issue then don’t stress, it happens because of any type or mismatched information provided during the application process. You can easily identify it by double-checking your application through the SASSA portal, and fix if there is any typo or mismatch error there. This article contains the complete process you can follow to fix this issue in your SASSA SRD Application. Consider sharing this with others so they can also get help.

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